WIZZ Air has been warning passengers their flights were delayed – despite them not.
This morning Wizz Air claims to have had a technical issue that meant some customers were sent email telling them that their upcoming flight was delayed.
Wizz Air has sent some passengers an email telling their flight is delayed when it is not[/caption]
However, for most of the passengers who received one of the emails, this is not true.
The airline is now advising travellers to check their flight status via it’s website or app, and if still in doubt, to call the customer service team.
One person commented on social media: “Such error in 2025 not acceptable!”
Some people appear to have been sent the email who don’t even have a flight scheduled.
A person shared on social media: “Why’s Wizz Air sending me an email apologising for flight delay when I don’t have any flight scheduled with them?”
Another person said: “I have received an email supposedly from Wizz Air but it looks like a phishing email.
“I do not have a flight booked, and there are grammar issues and display issues with the email.
“Just informing you this is circulating.
“Sender was offers@noreply.wizznews.com maybe it is spoofed.”
A Wizz Air spokesperson said: “We are aware of a technical issue that caused some Wizz Air passengers to receive incorrect emails stating that their upcoming flight is delayed.
“We can confirm that, for the majority of passengers, these notifications were sent in error.
“If you are scheduled to travel in the coming days, we recommend checking your flight status directly via the Wizz Air website https://www.wizzair.com/en-gb/help-centre/current-flight-status#/ or mobile app for the most accurate and up-to-date information.
“We sincerely apologise for any confusion or inconvenience this may have caused.
“If you have concerns about your upcoming travel plans, please contact Wizz Air’s Customer Service team for assistance.”
Flight compensation rules
A look at your rights if a flight is delayed or cancelled, when your entitled to compensation and if your travel insurance can cover the costs.
What are my rights if my flight is cancelled or delayed?
Under UK law, airlines have to provide compensation if your flight arrives at its destination more than three hours late.
If you’re flying to or from the UK, your airline must let you choose a refund or an alternative flight.
You will be able to get your money back for the part of your ticket that you haven’t used yet.
So if you booked a return flight and the outbound leg is cancelled, you can get the full cost of the return ticket refunded.
But if travelling is essential, then your airline has to find you an alternative flight. This could even be with another airline.
When am I not entitled to compensation?
The airline doesn’t have to give you a refund if the flight was cancelled due to reasons beyond their control, such as extreme weather.
Disruptions caused by things like extreme weather, airport or air traffic control employee strikes or other ‘extraordinary circumstances’ are not eligible for compensation.
Some airlines may stretch the definition of “extraordinary circumstances” but you can challenge them through the aviation regulator the Civil Aviation Authority (CAA).
Will my insurance cover me if my flight is cancelled?
If you can’t claim compensation directly through the airline, your travel insurance may refund you.
Policies vary so you should check the small print, but a delay of eight to 12 hours will normally mean you qualify for some money from your insurer.
Remember to get written confirmation of your delay from the airport as your insurer will need proof.
If your flight is cancelled entirely, you’re unlikely to be covered by your insurance.
The airline also had a similar issue in 2024, where passengers were told their flights were cancelled following a confusing “technical issue”.
At the time, customers were left frustrated, with one person spending “hours sitting on the terminal floor” with no information.
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It is unclear how many people received the email, but Wizz Air has said most of those who got the email received it in error[/caption]
